We want you to be happy with your purchase FOREVER! For that reason we offer UNLIMITED LAYER EXCHANGES FOR LIFE for a nominal fee, a 25-Year Mattress Warranty, and a 2-Year Wood Warranty.
Layer Exchanges apply only to Organic Joy, Heavenly Harmony, Ozark, Eclipse, Voyager & Heavenly Dreams mattresses.
After 120 days, we will charge a nominal fee for Layer Exchanges. To process a Layer Exchange, simply fill out this form and we will order you a new layer. Once you receive your new layer, please roll up the old layer in the packaging your new layer came in rolling up as tight as possible then folding over whole layers. Please contact us to request a pickup. Print out the pickup ticket from the email we will send you and attach it to the outside plastic for UPS Ground pickup.
Without providing your receipt, and a credit card for to hold insuring the old layers are returned, we may not be able to process your layer exchange. Please Email receipt to OurConsciousBeds@gmail.com
Return layers must be returned within 30 days to avoid being charged for them.
Email Exchange Request to OurConsciousBeds@gmail.com for shipping quotes outside the continental USA.
Please note not all layers come from the same mold, so the holes may appear different.
*We can't be responsible for lost or stolen packages. If you are concerned, please pay $5 for a required signature.